How are processes developed today and where does the customer fall within your processes? Is the customer simply a participant in your internal processes, or is her desired outcome your focus? Do you use automation to facilitate design and adherence? What about collaboration with the employees who know the processes the best; those performing the work?
In this course, we describe Agile Process Design and why this approach is transformative for you, regardless of your position.
What is Agile?
How processes are usually developed
What is Agile Process Design and why this is a different approach?
Why we need to look at process design differently.
What role technology plays as both a disruptor and an enabler.
What role does a Business Analysis play, and how does this change from the traditional role.
Explicit approaches will be highlighted in this webinar, including examples of how processes are designed in an agile way.
- Better appreciation of an agile methodology
- Another view of process design
- Alternative view of the Business Analysis role
- Understanding the shift from documentation to facilitation
- Importance of empowerment and accountability of your key stakeholders
- Methods to create processes that are more goal-oriented.
What Others Have Said About Agile Process Design
“I appreciate this perspective and always try to define WHAT we are trying to achieve and WHY long before we do the deep dive into HOW the future state process should work and WHO will have which responsibilities. “, Gary Laverty, Business Transformation Leader, PMP, SAP. ERP, LEAN, OCM, Consulting , Anthem, AZ, USA, 29th August, 2017
“You made a great case for the end user in this session”, Modele Akintokun, Customer service, Sykes Canada, Halifax NS, NOVA SCOTIA, Canada, 18th April, 2017
“I like the idea of having a kanban board for impediments. Something to try out.”, Ranmali Kirinde, Project Manager, Virtusa Pvt Ltd, Colombo , Sri Lanka, 28th March, 2017
“Thanks for stressing on results more than the process!”, Krishnamoorthy Munuswamy, Bentonville, AR, USA, 25th March, 2017